Corporate Social Responsibility (CSR) is an organisation's ongoing commitment to ethical behaviour and economic development, as well as improving the quality of life for its employees and their families, the local community, and society at large. It is an unavoidable requirement for long-term development, particularly in developing countries. Although there has been some focus on CSR and business performance in large corporations, research on CSR in SMEs, particularly in economically depressed African countries is becoming increasingly important.

Improving the administration of disability grants in South Africa’s Social Security Agency was the primary focus of the study. Although the South African social security grant categories include the child support grant, older age persons’ grant, disability grant, grant-in-aid, care dependency grant, war veterans grant and the foster child grants, this study only focused on disability grants. In South Africa, fraud and maladministration are among the challenges impacting the quality of public service delivery. In terms of the study, the impact of this amongst other issues were investigated.